Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Ubiminds connects Latin American tech professionals with software companies in the US and Canada. With 9 years in the market and GPTW-certified, they support hundreds of professionals in data, design, product, and engineering.
Participate in process improvement initiatives and maintain knowledge of ITIL best practices.
Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.
Manage the ticketing system to track IT support requests and ensure alignment with KPIs.
Provide support for systems including Okta, Google Workspace, Slack, Asana, and LastPass.
Handle asset management, document IT procedures, and contribute to the internal AI chatbot.
Power Digital is an AI-Native Growth Firm that helps brands grow with proprietary technology and strategic thinking. They are a people-first firm with a culture built on curiosity, ambition, and accountability.
Troubleshoot, repair, maintain, and install electronic security systems for customer sites.
Respond to routine, emergency, and after-hours service calls while maintaining strong customer relationships.
Collaborate with specialists and participate in cross-training to expand technical capabilities.
Our partner delivers reliable security solutions directly to customers. They offer a supportive, inclusive, and collaborative work environment with opportunities for technical development and cross-training.
Perform on-site installation, diagnosis, troubleshooting, and repair of complex equipment and systems.
Engage with customers to understand their workflows and tailor service offerings including training and upgrades.
Enhance account profitability through efficient service execution and identifying revenue opportunities.
PerkinElmer is a scientific solutions provider with over 80 years of experience, innovating for a healthier world. They are a global team of over 5,000 employees dedicated to supporting commercial, government, academic, and healthcare customers.
Handle 1st and 2nd line support cases across the full product range via phone, email, and ticket.
Work closely with the support team to maintain response times and escalate complex issues.
Diagnose and resolve configuration and data issues, including running SQL queries when needed.
CIM Software builds manufacturing and ERP software used by manufacturers across the UK and beyond. Acquired by Everfield in 2025, it maintains a close-knit, hands-on culture while benefiting from the backing of a larger group.
Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
Manage support requests through ticketing systems, configure user access, and resolve system issues.
Collaborate with product, engineering, and operations teams to enhance systems and document processes.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.
Support customer implementations of HomebuilderONE with configuration, training, and testing.
Participate in a structured training program to gain in-depth product knowledge.
Provide high-level customer service and document project progress using Azure DevOps and Teams.
Sa.global, a global Microsoft partner, delivers AI-powered cloud solutions for service-centric organizations like architecture, legal, and consulting. With over 1000 employees across 25 countries and an 11-time Microsoft Partner of the Year, the company fosters an open, flexible, and collaborative culture.
Deliver white glove IT support by promptly responding to Service Requests and Incidents across multiple channels with a target of 80% first-contact closure rate.
Troubleshoot and resolve issues related to computer hardware, operating systems, and company-approved applications.
Implement software and hardware updates and assist in developing Support Center documentation using Confluence and ServiceNow.
Veolia is the top-ranked environmental company in the US, offering water, waste, and energy management services. It has more than 10,000 employees across North America.
Provide day-to-day IT help-desk support for employees, troubleshooting hardware, software, and connectivity issues.
Assist with onboarding and offboarding technology needs, including account setup and equipment coordination.
Document issues and maintain an organized inventory of company technology while escalating complex concerns to vendors.
Modena Health is a leading medical practice specializing in allergy, asthma, and immunology care with clinics across Southern California and Arizona, aiming for national expansion. The company is physician-led, hospitality-focused, and values collaboration, positivity, and growth in a supportive culture.